Help and Advice
Below are answers to some frequently asked questions.
Frequently Asked Questions
What accessibility standard should I aim for?
Achieving "Double-A (AA) level conformance with the Web Accessibility Initiative's (WAI) Web Content Accessibility Guidelines will ensure accessibility for the widest range of users.
What options do you have for returning converted documents?
It depends on what you want. The basic options are to return content ready to load in a content management system, or as a mini web site.
Mini web site can be designed so that every page links from your existing website, or with their own navigational structure.
For e-books we can either return the content ready for e-book creation or create the e-books for you.
Why can’t I see any images in the HTML pages in the zip file you sent?
Images are linked objects in a HTML page. Although you can view and open files from within a zip archive the links will not work until you extract the pages
Can you make convert documents look like the rest of my website.
Yes, the simplest way is often to load the converted document into your site content managements system.
Another way is to add the converted HTML to an existing page template. Give us the template and we will add the content and test before returning to you.
Why has my image not got an alt text?
We normally provide a text alternative, in the form of ‘alt’ text for all images
In some instances we will provide blank alt text alt=” ”). Where there is a descriptive label next to the image, the blank alt helps users of assistive technology, such as screen readers, by making sure they don’t have to listen to the same text twice.
Where an image has no informational content, a blank alt text is also appropriate
We can create a separate ‘longdesc’ page for images which have a lot of informational content.
Your Doctype is set to transitional but my tests says it ‘looks like strict’. Is something wrong?
No. All our output is converted to XHTML 1.0 Transitional (unless another doctype is requested). However we work to a very high standard to ensure accessibility, and so will often comply with Strict.
This standard is intended to be forwards compatible, so future technologies should work with it, and will also work on older browsers
Why are people unable to find the content of my PDF in a Google search?
Not all PDF files are indexed by Google, and PDF files pose problems for search engines. Also see.
What sort of images will I get back when you convert my PDF?
We normally convert to JPEG, GIF and PNG depending on the source document. We can convert all images to a single file type of necessary
Sometimes we will convert images to a slightly larger size in pixels than that in the PDF. This is to make sure that any text in the image can be read by a majority of users.
If your web site design has a maximum image width please let us know before we start the job so that we can return all images within the size guideliens.
For more information about what we offer contact our sales team
