Riverdocs is currently focusing on providing an end-to-end document conversion service.
This information is provided to assist existing software users only.

Support Issues

RiverDocs technical support team accepts and tracks product issues and incidents via a dedicated issue-tracking system. Users may submit issues by e-mail or directly on the Support Portal.

Report Issues

To resolve an issue, the following information is necessary:

Title: A one-line summary of the issue.

Description: A detailed description of the issue or incident, including environment, platform and operating system.
Please do not hesitate to mention the different steps taken.

Component menu: Identify where the issue occurs.

Graphic interface

Severity menu: Indicate the criticality of the issue.

Critical: for a production system outage
High: for major functionality not working, with no workaround
Medium: for a serious functionality incident, with workaround
Low: for minor issues and functionality
Enhancement: for feature requests


Please supply your details, so that the RiverDocs technical support team can get in touch promptly to address an issue.

Report Issues
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